Mouli's thoughts and musics over two decades
Four in a 2 wheeler … can I come too aunty? [Notice that, with all this, the helmet hangs uselessly at the back of the scooter]
Psychedelic colours on the back of a bus
Remember this road? This peaceful avenue used to be the bustling departure terminal access road for the old HAL airport road. What a difference.
[pictures shot using my Nokia 3110 classic]
Sunset seen from the NGV Koramangala Park
My post-lunch walk – walkway in ITPL, Bangalore.
At work – my music (earphones), my coffee cup, and MY TWO MONITORS !! 🙂
(pic: sans serif -> Karnataka Photo News)
Whats up with Deccan chronicle and its stinginess for words. The ads are all over Bangalore. Apparently they use lesser words and more news. And hence they are fastr to read? And you can read the paper fastr? The next thing they will be doing is to write in the new fangled SMS English (or are they already doing that ?). Imagine a serious news being written in that lingo. This is how it would look like.
AIIMS gets doc bk
New Delhi: Centr on Thu suffrd a setbk with the Suprm Crt strkng dn the AIIMS and PIMER(A)A and restrng P. Venugopal as AIIMS Drctr. 🙂
(or)
V will tame infl : PM
PM M.Singh on Thu promisd that the UPA govt led by the Cong would tame infl in coming months and roll back infl rate to reasonable levels. ;-0
Hmm. Cannot imagine reading news like that. Whatever will the austere kaapi drinking I-cannot-see-the-light-of-day-without-reading-Hindu mafia in Chennai do?
A dash of orange amidst the dull grey glass and concrete of the IT jungle.
Sights that I noticed around me today when I had to travel in an auto for a short distance. You somehow tend to be more at a grass-roots level, when you travel in an auto, and notice so much more, than when you are in a car or a bus.
What the h*** is a MH auto doing in Karnataka. Well, looks like it is not just the IT folks who look at Bangalore as a city for more opportunities. This enterprising guy seems to have ‘transferred’ too to the IT city.
Brilliant screen printing on the side of a mini-bus – the staff bus of Bosch power tools. It shows a Bosch hammer (not shown in picture) punching holes through out the bus’s sides.
EETimes has a great image gallery on the hardware design industry that is booming in India. This is no outsourced cheap labour. This is what EET (in its infinite pessimism) itself calls “Outsourced R&D”. Go to the image gallery here.
Electronic city photo courtesy: EETimes
Disclaimer: You will find the mandatory cow eating garbage and elaneer (coconut-water) guy photo in the middle. Without them, foreign photographers seem to think, that no Indian photo-set is complete.
This is no any exotic locale. It is the ASC army military school on the road connecting Vivek Nagar/Koramangala to Richmond Road/Trinity Road.
Touch up details:
Surreal pic taken from my nokia camera phone. This is the Koramangala Passport office reflected on my rear windscreen, when I was filling petrol in the Indian Oil Petrol Bunk right opposite. At that time, I thought it was kinda cool. But when I looked at the pic on my computer, I am impressed (with myself ofcourse! and my camera phone). 🙂
Good customer service is what I define as, the good feeling that one experiences, when one walks out of a store – the feeling that he was cared for, the feeling that he would return back again, the feeling that he got his moneys worth – the reinforced feeling that Customer is indeed God.
I went to the Nike shop in Garuda Mall (in Bangalore) today. I found a shoe that I had been looking for, on sale. A young guy in a Jeans, tee-shirt, and ofcourse Nike shoes, came and introduced himself to me, and casually asked me what I was looking for. I showed him the shoe that I wanted and asked him for my size. He asked me to sit down, and went to look for my size. Within moments, I found him sitting down on the floor (in a very comfortable position) and measured my foot size. Just looking at him, sitting down in a comfy position, chatting with me, and fitting the shoe on me, made me feel comfortable, and believe him. That is good customer service. Once I was done, he smiled at my wife, and asked if she would like a shoe for herself. Then very politely, asked if we wanted any Nike apparels. When we answered in the negative, within moments, he was at the billing counter, getting the receipt ready, and packing my shoe.
If you notice, in the above anecdote, there is no mention of stereotyped response messages like “Is there anything else, I may help you with?”, or “Welcome to the store, what can I help you with?”. These are not what define good customer service (even though sometimes, it may be the minimum criteria). It is going beyond that, and making the customer feel comfortable. Thats what makes the difference.
