As most of my reader base know, I am die hard fan of Mast Kalandar. From the time, when I ‘converted’ to MK, because it was the only pure veg chain, to now appreciating the various initiatives, and their prompt social media presence.
As I do for most things I am a fan of, I am never satisfied. I always want more. See my wish list for BigBasket here. And MK is not getting excused either 🙂 So here goes:
Mobile App: Well, hellooo ! Are you guys sleeping or what? Why is there not a Mast Kalandar app yet? I want to be able to order my food through the MK app. I want to be able track the delivery through it (yes, I order home delivery quite a bit). What would I like in the app? That is a bigger post for a different day. What is even more irritating is that, their website itself is not even mobile optimized. Sucks to even to take a look at the menu on a mobile. Guys, please — develop a mobile app (android/iphone/winphone). And please mobile optimize your website. I tried reaching out to their twitter handle (@mastk) about a year ago, and they said they were working on it. A year, and it is not yet ready? Oh cmon.
Packaging for Roti/Kulchas: As I said earlier, we do order home deliver often. Have you considered alternative packaging techniques for rotis/kulchas? Rolling and wrapping in aluminium foil is so yesterday. Sure, it retains the heat, but it just spoils the taste. The humidity just makes the rotis/naans become hard. I am not an expert in packaging, nor have I done experiments, but have you tried perhaps some form of a pizza box type packaging. Maybe they would stay warm and also retain freshness? Worth a try na?
Indian salads: Have you guys tried creating Indian salads? The Indian market for healthy food is heating up like anything. Have you tried salads with traditional indian veggies and even more traditional chutneys as dressings? Perhaps a try? And I am sure, with the whole patriotism (Make in India, Eat Indian food, whatever), this will catch on pretty well.
Food for train journeys: Guys, you need to do this. There are so many times, I had wished I had ordered food through MK, and they deliver it to me either in the platform. Also, you should explore a rail menu. Stuff that does not get bad even after a few hours. There was a time, when I had packed something from MK (I dont remember what?), but it got bad after a few hours. I am not blaming MK for it – perhaps the ingredients were such. But I am sure you can come up with a menu with stuff that stays for a few hours. Combine it with the above mentioned ability to order through a mobile app, and good solid pizza box style packaging, this would ensure a hearty comfortable meal to eat, even in a moving train.
Well, thats it for now. I sure wish someone from the product management team in MK reads this.