Richard Branson: Life at 30000ft

http://www.youtube.com/watch?v=DudfBIxw6do&noredirect=1 Fantastic interview with Richard Branson at TED - Monterey. The humility of the man blows me away. My biggest takeaway quote from this:

Genuinely, if I bought something or had a particularly bad service in something that I did, I would go and do something myself to fix the problem. Like the time, I flew an airline, and I got really bad customer service, and Virgin Atlantic was born.