Go Paperless … at home!

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(Image courtesy: http://www.amalaserline.com/)

NYTimes has an article on going paperless at home. Yes, you heard me right. We have always been hearing about a paperless office. But this article concentrates on how to go paper less at home. Recipe is to scan receipts, bills, taxes, even books! and storing them digitally. There is only one thing that I am wary about in this whole exercise.

“Once the books are all scanned and backed up on several hard drives, I’ll never have to worry about the shed roof leaking and ruining them,” he says. “I’ve preserved them forever if I put them on the computer.”

Is that really true — about preserving them ‘forever’ ? How long do digital hard drives last ? CDs ? DVDs ? All of these have finite life times. But if you store your books inside a concrete/brick house, you are guaranteed multiple lifetimes.

Read the NYT article here.

And the article touts a Google engineering director. I am even tempted to believe that it is a google planned article/conspiracy 🙂

Stop blaming “the man”

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(Image courtesy: Library of Congress Flickr page)

The simple dollar has an amazing article on working smart.
He talks about how people should first stop blaming other people for what they are doing.

The paragraph that I liked best, and I paraphrase here:

Folks of various ethnicities would complain about white folks, women would complain about men, white men would complain about rich people, liberals would blame “trickle-down Reaganomics” conservatives, conservatives would blame “socialist” liberals. Everyone had “the man” holding them down, and they looked for someone else to blame.

He has listed a long list of things that anyone can do, to better himself/herself. A very well thought-of list.The simple dollar has done it again. Kudos !

Read the full article here.

Great presenters spar

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(Pic courtesy: screenshotted from youtube video)

This reminds me of scenes in old tamil movies like Thiruvilayadal, where two learned scholars quiz each other on philosophy. Each pulavar (or learner scholar) tries to one-up the other.

Guy Kawasaki, a very good writer of personal finance books, and a good presenter himself, asks a few questions to Garr Reynolds (of presentationzen fame), one of my favorite presenters. Garr just released a book by the same name Presentation Zen. Makes very interesting reading.

Read the full article here.

Customer service

Good customer service is what I define as, the good feeling that one experiences, when one walks out of a store – the feeling that he was cared for, the feeling that he would return back again, the feeling that he got his moneys worth – the reinforced feeling that Customer is indeed God.

I went to the Nike shop in Garuda Mall (in Bangalore) today. I found a shoe that I had been looking for, on sale. A young guy in a Jeans, tee-shirt, and ofcourse Nike shoes, came and introduced himself to me, and casually asked me what I was looking for. I showed him the shoe that I wanted and asked him for my size. He asked me to sit down, and went to look for my size. Within moments, I found him sitting down on the floor (in a very comfortable position) and measured my foot size. Just looking at him, sitting down in a comfy position, chatting with me, and fitting the shoe on me, made me feel comfortable, and believe him. That is good customer service. Once I was done, he smiled at my wife, and asked if she would like a shoe for herself. Then very politely, asked if we wanted any Nike apparels. When we answered in the negative, within moments, he was at the billing counter, getting the receipt ready, and packing my shoe.

If you notice, in the above anecdote, there is no mention of stereotyped response messages like “Is there anything else, I may help you with?”, or “Welcome to the store, what can I help you with?”. These are not what define good customer service (even though sometimes, it may be the minimum criteria). It is going beyond that, and making the customer feel comfortable. Thats what makes the difference.

/dev/null

Pardon me dear non-unix readers. But I could not pass this up. Brilliant quote on a lifehacker comment thread. The article was about “*nix commands for windows”. Someone commented about /dev/null not being there in windows, but present in Cygwin.

The fact that /dev/null really exists is subject to debate. Some went there but never came back 🙂

(Commenters name was nicoco. Could not find a link to him.)

frozen grand central

[youtube=http://www.youtube.com/watch?v=jwMj3PJDxuo&rel=1]

Over 200 improv agents gathered at New Yorks Grand Central railway station, for a large scale improv prank. They were given instructions that, at exactly 2:30PM, they would just freeze – doing things that normal people would do, and just freezing in the middle. There were people who had a water bottle to their lips and just froze. People who bent to tie their shoe laces and just froze. They froze for exactly 5 minutes, much to the amusement of the passers-by. I think the security and maintanence people were pretty shocked too :).

Click here for a more detailed report.

kolam

This is probably the first differentiating thing that one would find, when one visits Chennai (erstwhile Madras). Kolam (or rangoli as it is referred to in North India). Rangoli in the north, is more done during festivities. In South, and more predominantly in Tamil nadu, it is a daily ritual. The entrance to houses are decorated with a kolam every day in the morning.

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(Pardon the bad quality photograph – I have now realized that if I zoom in using my cell phone camera, the images always turn out bad.)

Lenses and wrong jobs

I came across these two ad campaigns in an email. Brilliant. Just brilliant. I am always amazed by human creativity. The first set is a campaign for camera lenses. Agency Young & Rubicam in Switzerland highlight the main attribute of Leica cameras, – its 12x optical zoom.

The second set (I am sorry, I do not know the agency behind this) is for jobsintown.de, a recruitment agency. The caption says “Life is too short for the wrong job.”

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Kudos to both the advertising agencies!