Big Basket – Morning Cheer

img src: livemint

Is Big Basket doing any form of soft skill training to its delivery staff, or was my today morning delivery an exception?  The delivery person smiled a cheerful smile and said Good Morning.

Came in. Stacked the 9 items that I had ordered neatly on the floor. Read it out. Checked it. Collected the cash. Smiled.

And said, “Thank you. I hope you have a great day Sir.”, again with a very genuine smile. 

Wow. That sealed it. It goes to show how such a simple upgrade to the mundane delivery process, can affect the customer, in a good way.  Good going Big Basket. I hope you are doing this as a process.

How many of you would agree that, this should be the differentiator for such experiences?