Rands has done it again. A very nice read for people managers in the tech world. I have experienced this first hand in my few years of management experience. It is defenitely true that, our first instinct as a manager is to see if you can act and fix the problem leading to the rant. But then most often than not, the rant is just a bunch of unorganized information that comes out of the employee, that he (or she) shares in the act of trust. The employee feels that talking about this to you makes him (or her) relieved. The most important thing is to determine when to act. The essay has a few nice pointers on that – such as “has this rant come in multiple times before?” Is the person ranting in pain? Is the impact leading to failure? Understanding and categorizing the rant is key.
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