Richard Branson: Life at 30000ft

Fantastic interview with Richard Branson at TED – Monterey. The humility of the man blows me away.

My biggest takeaway quote from this:

Genuinely, if I bought something or had a particularly bad service in something that I did, I would go and do something myself to fix the problem. Like the time, I flew an airline, and I got really bad customer service, and Virgin Atlantic was born.

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